Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize we make a sincere attempt to see each client on time.

Patient Arrival Policy

For the safety of your pet, other pets, staff, and patrons, all pets entering the clinic must be on a fixed-length leash that is securely controlled by the owner or contained in a securely closed pet carrier or travel container.

• Retractable leashes are not permitted in the clinic
• If your pet is fearful of or aggressive towards other animals, we would like the opportunity to make sure there is a clear lobby and path to the exam room, so we ask that you call from your vehicle upon arrival
• If possible, small reptiles, birds, amphibians, and fish should be in a clear carry container so that their movement and behavior can be observed with as little handling as possible.
• We will provide heat lamps for reptiles, you do not need to bring your own
• For birds, please let us know if their wings are trimmed or fully flighted
• If your cat or dog is known to have anxiety or fear aggression for vet visits, please request and give pre-visit pharmaceuticals as directed.

For the safety of all pets and humans, we require that animals in our care be up-to-date on their rabies vaccination unless medically contraindicated, for which we will provide a written waiver in place of a rabies certificate.

Payment Policy

We require payment in full at the time that services are rendered: we accept the following payment forms

• Cash
• Visa, Mastercard, Discover, American Express
• Apple Pay & Samsung Pay
• Check - all checks are verified instantly by Telecheck, Inc.
• CareCredit® - a medical credit card that allows you to pay your bill up to 6 months interest free: learn more, apply now, or pay your invoice.

Once your pet has been examined and evaluated, our Drs. will recommend diagnostic testing to determine what will be needed for treatment. Our team members can provide you with a detailed estimate of your pet's recommended treatment plan. Unfortunately, we are not able to offer in-house payment plans. If you need to arrange a loan in order to pay for services in installments, we recommend contacting your bank or a local bank for a Personal Loan.

RG Federal Credit Union
816-783-5912

Country Club Bank
816-931-4060

Arvest Bank
816-946-5310

For all new clients, a non-refundable booking deposit is required in order to schedule an appointment. The deposit is applied to your total with the remainder due at check-out. In the event that the appointment is not kept, is canceled or rescheduled less than 1 day in advance, the deposit is kept as a missed appointment fee. For appointments rescheduled at least 1 day in advance, the deposit may be transferred to the new date.

For admission to the hospital, a treatment deposit of 50% of the upper end of the treatment estimate is required: the remainder is due at discharge.

For elective surgery, a non-refundable booking deposit of $100 is required in order to schedule: the deposit is applied to your total, with the remainder due at discharge. In the event that the appointment is not kept or is canceled or rescheduled less than 1 day in advance, the deposit is kept as a missed appointment fee.

For non-elective surgery a booking deposit of 50% of the upper end of the estimate is required to schedule: the deposit is applied to your total, with the remainder due at discharge. In the event that the appointment is not kept or is canceled or rescheduled less than 1 day in advance, the deposit is kept as a missed appointment fee.

Safety Policy

We are committed to providing a safe environment for our doctors, staff, clients, and pets.

• Our policy is zero tolerance for profanity, physical or verbal threat, intimidation, and animal abuse. Any client interacting with our team members, other clients, or pets in any manner deemed unsafe or aggressive will be ordered to leave the premises at once, and all team members are authorized to contact law enforcement as they see fit. We reserve the right to refuse service to any person or pet.
• If clients feel they are in an unsafe situation with another client or pet, we encourage them to notify our staff immediately.
• In order to keep our team members, your pet, and yourself safe, as well as allow us to keep pet discomfort to a minimum, we ask that you allow our team members to restrain your pet during all procedures and treatments, and follow all instructions from the doctors and staff while they are working with your pet. All clients have a right to decline a procedure or treatment for their pet; however, please understand that doing so may mean that we can not proceed with additional treatments, procedures, or prescriptions.
• Our clinic is considered a medical facility: children under the age of 18 must be accompanied and supervised by a parent or guardian. Consent to medical treatment of a pet must be given by a client or authorized representative over the age of 18. We agree that children should participate in pet ownership, but when it comes to legal requirements, we must abide by the consent of the person of legal age.